What Happens When Collision Repair Deadlines Are Missed?

Collision repair shops often get extremely busy, and it's easy to lose track of time. However, customers depend on having their cars fixed according to schedule for many reasons, and when things don't go as planned, it can definitely cause problems. Keep reading to discover what can happen when collision repair deadlines are missed.

Customer Dissatisfaction

A dissatisfied customer isn't likely to return, and this is one of the quickest ways for any auto body shop to lose business. Collision repair shops may also have to offer discounts to customers who aren't happy with a service, causing them to lose profits.

Damage to Reputation

Missed deadlines can significantly damage your collision center’s reputation, and this will spread quickly through word of mouth and online testimonials.

Breach of Contract

When a collision repair shop misses a deadline, this can be considered a contract breach. Agreed-upon services were not provided, and if the collision center says that they will fulfill their contractual obligations at a later date, it can be too late. Depending on the severity of the breach, the shop may be liable for damages and could face legal ramifications.

Insurance Penalties

Insurers are not obligated or required to pay when something, such as a delay, is out of their control. This can be further complicated when you are filing a third-party claim, and the liable party isn't held responsible for the delays. Missed deadlines can also affect compensation, with settlement amounts being reduced as a result. Longer repairs can even lead to higher insurance premiums.

Lower Employee Morale

Every auto body shop wants to have employees that they and the customers can count on. Constantly missing deadlines and having unhappy customers can cause collision repair technicians to seek employment elsewhere, resulting in high turnover rates, a lack of trust, and lower employee morale. 

Operational Disruptions

Missed deadlines lead to operational disruptions and, ultimately, decreased productivity and inefficiencies within the auto body shop. These delays can impact overall workflow and delay the completion of other jobs.

Stay on Track with Collision Resources

With clear communication and realistic expectations, auto body shops can avoid missing collision repair deadlines and keep things running smoothly. At Collision Resources, we provide auto body shop software solutions that optimize workflow and help everyone stay on schedule. Contact us today for more information.